FAQ

Business Inquiries and Comments
If you have a question about our business, products, non-warranty questions or just have a great idea you would like to share, please fill out our Contact Form


Shipping
We will ship free in the USA on all orders over $1000. Orders made from BCI Crafts are processed within 3 business days. Please check your tracking information. If you are unable to follow your order, please contact us.


Wholesale Ordering
If you are interested in becoming one of are valued wholesale customers - Please follow this link to register your company.


Warranty Claims
To request a warranty replacement:

Email:
Please email CustomerService@BCIcrafts.com with a picture, showing your product and the defect. Include your full name, mailing address and telephone number.

Mail:
Please mail your product OR a photo of your defective product to us. Include your full name, mailing address and telephone number.

Address:
BCI Crafts
2023 North Bingham Drive
Nampa, ID 83651